Basic Telephone Training Texts

Basic Telephone Training Texts

LTP have a text called Basic Telephone Training (ISBN 0 906717 42 6).

LTP is usually very reliable.

There is also Effective Telephoning from OUP (Jeremy Comfort) ISBN:
0-19-457090- 8

"Telephone Gambits" by the Public Service Commission of Canada is also
excellent.

ISBN: 0-660-10658-2
Catalog #: SC 83-99-5000-1102

How to Phone Effectively by Rene Bosewitz and Robert Kleinschroth incl. CD
Publisher: rororo
ISBN 3-499-61456-1

Drop Them a Line by Bryan Hemming
Publisher: rororo
ISBN 3-499-61463-4

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